Return Period
Products can be returned within 14 calendar days from the date of receipt if the product has not been opened and retains its original packaging, or if the item arrived damaged.
Refunds are processed using the same payment method the customer used to complete the transaction.
Omniva parcel lockers: Dariaus ir Girėno St. 48, Tauragė, 72236 Tauragė district, Lithuania
DPD Parcel Locker: Prezidento St. 72, Tauragė, 72238 Tauragė district, Lithuania
Courier delivery: J. Tumo-Vaižganto St. 122A-2, LT-72266 Tauragė, Lithuania
Condition Requirements
- Unopened and undamaged: to receive a full refund, the product must be in its original, sealed packaging.
- Damaged or incorrect: if the item arrived damaged or does not match your order, please notify us immediately – we will ensure a simplified return process.
Return Costs
Return shipping costs are covered by the customer. We recommend choosing a shipment with tracking to ensure the safety of the returned item.
Return Process
- Fill out the return form on our website.
- Provide your order details and the reason for return.
- Once we receive and inspect the returned item, we will notify you by email.
Refund
If the return meets all the requirements listed above, the refund amount will be transferred to your account within 14 business days from receiving and inspecting the returned item.