Return period
Product return is possible within14 calendar daysfrom the date of receipt of the item, provided the product has not been opened and has retained its original packaging, or if the item arrived damaged.
Refunds are processed using the same payment method that the customer used to complete the transaction.
Omniva parcel lockers: Dariaus ir Girėno St. 48, Tauragė, 72236 Tauragė District Municipality, Lithuania
DPD Parcel Locker: Prezidento St. 72, Tauragė, 72238 Tauragė District Municipality, Lithuania
Sending by courier: J. Tumo-Vaižganto St. 122A-2, LT-72266 Tauragė, Lithuania
Condition requirements
- Unopened and undamaged: to receive a full refund, the product must be in its original, sealed packaging.
- Damaged or unsuitable: if an item arrives damaged or does not match the order, please notify us immediately – we will ensure a simplified returns process.
Return costs
Return shipping costs are covered by the customer. We recommend choosing a tracked delivery service to ensure the safety of the returned item.
Returns process
- Complete the returns form on our website.
- Please provide the order details and the reason for the return.
- Once we have received and inspected the returned item, we will notify you by email.
Money back
If the return meets all of the above requirements, the refund amount will be transferred to your account within14 working daysfrom the receipt and inspection of the returned item.